A Bouncin Good Time
Jump Castles Tents and Games FAQs Rules and Rental Agreement Contact Jump Castle Rentals Home

Frequently Asked Questions

Q: How many people will your bouncers / slides hold?
A: We recommend for your safety that you group them by the following ages:

  • 5 Years & Under | 8 Maximum
  • 6 - 10 Years | 6 Maximum
  • 10 Years & Up | 4 - 5 Maximum

Q : Do you deliver?
A : Yes we deliver. A courteous and prompt representative will deliver your castle or slide and all other rental equipment to your door.

Q : Who sets up the castle or slide?
A : We do. We will also help you decide on the best place for your unit to be setup.

Q : Will the castle or slide harm my lawn?
A : We cannot guarantee that the moonwalk will not affect your lawn. In most cases, it only flattens the grass, which should recover in a few days. We also use a tarp under the moonwalk which decreases any damage to your lawn.

Q : What if it rains on the day I rent?
A : We will call you the day of your special event and under your advisement we will either cancel (no charge to you at that time) or deliver the rental for that day. Once the unit is delivered there will be no refund.

Q : Is there a cancellation fee?
A : No

Q : Do you require a deposit?
A : Yes, but only on multiple unit rentals or multiple day rentals, which both require a 50% deposit to ensure the date.

Q : What types of payment do you accept?
A : A cash or check payment is due upon delivery of the unit and other rental equipment to your special event. We do not accept credit cards.

Q : What is the required area for operation of the Castle or Slide?
A : For a Standard Castle, An 18 x 18 x 14 area, free of ground debris and an overhead clear of power lines, trees or any building interference. For a Slide Combo, An 28L X 22W X 18H area, free of ground debris and an overhead clear of power lines, trees or any building interference.

Q : What type of power do I need?
A : A separate, standard 110V outlet with no other accessories plugged in.

Q : Who is responsible for underground utilities?
A : The renter is responsible for having all utilities located prior to their party.

If your question is not answered here, please Contact Us (845) 494-3310 and we will be happy to answer any questions you may have.